Reference

How sovowin Handles Your Personal Data

This Privacy Policy explains exactly what data we collect when you use your account, how we use it, and the steps we take to keep it secure — including details you share when depositing via bKash, Nagad, or Rocket.

Data collected at account level onlyLocal payment details handled with careYour rights to access and deletionContact path always open

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DATA CARE IN PRACTICE

How We Protect and Manage Your Information

Security and transparency are not afterthoughts in how we run your account. We use SSL encryption across every session, which means data moving between your phone and our platform — including wallet confirmations from bKash, Nagad, or Rocket — is protected in transit. We also keep access to your personal records restricted to staff who need it to operate your account or resolve a support issue.

Data Encryption

Every session on sovowin uses SSL encryption. Data you submit — including payment wallet numbers and account credentials — is protected from interception in transit.

Cookie Use

We use cookies to keep your session active and remember your preferences. You can manage cookie settings through your browser, though some functions may not work without them.

Retention and Deletion

We keep your data only as long as it is needed for account operation or legal compliance. Once that period ends, records are deleted or anonymised according to our internal schedule.

Your Right to Access

You can request a full summary of the personal data we hold on your account at any time. Submit the request via live chat or the email address in your account settings.

What We Collect and Why It Matters

sovowin Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information you provide directly — your name, contact details, and the payment method you choose to use, whether that is bKash, Nagad, or Rocket. We also collect technical data automatically: your device type, browser, IP address,

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and session activity on the platform. We use this data to verify your account, process deposits and withdrawals, keep your session secure, and send you service-related messages. We do not sell your personal information to third parties, and we do not share it with outside parties
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except where required to process payments or comply with a legal obligation in an eligible jurisdiction. Your payment wallet details — such as your bKash or Nagad number — are used solely to match your transaction to your account and are not stored beyond what is
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operationally necessary. Data retention periods vary by the type of record; account transaction logs are kept as required by applicable financial and legal obligations. The scope of this policy applies to your use of sovowin in supported regions where access is permitted under local law. If
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you are unsure whether access is permitted in your location, we recommend checking your local regulations before proceeding.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how your data is used, want to request a copy of what we hold, or need to flag a concern, our support team handles privacy requests directly. You can reach us through live chat on the platform, or by email at the address listed in your account settings. We aim to respond to data-related requests within a reasonable timeframe and will confirm receipt of your message so you know it reached us.

Common Questions About Your Privacy on sovowin

These are the questions we hear most often from people reviewing their data rights on the platform. If your question is not covered here, contact us through live chat or the Help Centre in your account.

We collect your name, contact details, and the payment method you register — such as your bKash or Nagad number. We also collect device and session data automatically when you log in.

We do not sell your data. We share it only where necessary to process a payment through bKash, Nagad, or Rocket, or where required by a legal obligation in an eligible jurisdiction.

Retention periods depend on the type of record. Transaction logs are held as required by applicable financial rules. You can request details about the specific retention period for your account data via our support team.

Yes. Submit a data access request through live chat or by emailing the address in your account settings. Include your registered contact number so we can match the request to your account quickly.

Send a deletion request through the Help Centre or via email. We will confirm receipt and process it in line with our retention obligations. Some data must be kept for legal compliance even after account closure.

We use cookies to maintain your session and remember account preferences. You can adjust or block cookies through your browser settings, though this may affect how certain parts of the platform load on your device.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoSovowin Glossary InfoTerms & Conditions

How sovowin Handles Your Personal Data

How We Protect and Manage Your Information

How to Contact Us About Your Data

Common Questions About Your Privacy on sovowin

01 What personal data does sovowin collect when I open an account?

02 Does sovowin share my data with third parties?

03 How long does sovowin keep my account data?

04 Can I request a copy of the data sovowin holds about me?

05 How do I ask sovowin to delete my personal data?

06 Does sovowin use cookies and how can I control them?

Privacy Policy

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