Reference

Banking Built Around Your Phone

Your sovowin account wallet runs on the same wallets you already keep open on your phone — bKash, Nagad, Rocket and Upay — so topping up never means learning a new tool.

bKashNagadRocketUpayBank TransferSecure verification
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sovowin Banking Built Around Your Phone
sovowin Put Money Into Your Account

Put Money Into Your Account

Funding your account takes one short sitting. Open the wallet section inside your signed-in account, pick the rail you use daily, and send from a wallet registered in your own name — that name match is what keeps the deposit traceable later. We show you the receiving number or merchant box on screen, so you never hunt for it elsewhere. Minimums and

any charges set by the wallet itself are shown before you confirm. Cash from bKash and Nagad usually lands on your balance as soon as their confirmation message arrives.

  • Open the wallet area — Sign in on mobile or desktop and go to the wallet screen where your balance and funding buttons sit together.
  • Pick bKash, Nagad, Rocket or Upay — Choose the rail you already hold, then copy the number or merchant details we display. Send from a wallet in your own name.
  • Enter the amount and confirm — Type what you are sending, approve it in your wallet app with your PIN, and keep the confirmation SMS.
  • See it on your balance — Come back to the wallet screen and your updated balance appears once the transfer confirmation reaches us.

Wallets You Can Bank With

Four rails cover almost everyone who signs in from Bangladesh. Wallet transfers are the ones most people reach for, and bank transfer is there for larger moves or if your account is tied to a bank. What you see on screen after you pick one is the exact number, merchant box or account details to send to. Whatever rails you use, the same name should sit on both sides — your account and your wallet.

bKash

The rail most of our Bangladesh members top up from, whether on a cricket night or a quick lunchtime session. The wallet screen shows the receiving number before you confirm.

Nagad

Works the same way as bKash inside the wallet area, sending from your registered number so the deposit is easy to match against your account.

Rocket

Useful if your phone stays on Rocket for day-to-day transfers. Copy the merchant details we display, approve with your PIN, and the balance updates on confirm.

Upay

A fourth wallet option if Upay is your daily rail. Pick it at the funding step and follow the same number-match rule you use elsewhere.

Bank Transfer

For larger amounts or when your money sits in a bank account. We display the receiving account details inside the wallet screen, and your reference keeps the request traceable.

sovowin Verifying Who You Are

Verifying Who You Are

One verification covers your deposits, payouts and account recovery, so it is worth doing early instead of at the first payout request. We ask for a photo of your national ID or passport plus a short selfie, and if your wallet is registered under a different spelling we ask for a statement or screenshot showing the number belongs to you. It costs

you a few minutes and it blocks someone else from taking over your balance. Uploaded files are used for identity checks only — not shown anywhere in the lobby. Do it once and future payouts move without the pause.

  • Upload your ID — Photograph your national ID or passport clearly, all four corners visible, with no glare across the printed details.
  • Take the selfie — Follow the on-screen prompt so we can compare your face with the document and confirm you are the account holder.
  • Match your wallet name — Send a wallet screenshot or statement if the name on bKash, Nagad or Rocket does not read exactly as your ID.
  • Get the confirmation — You will see the verified mark on your account once checks are done, and payout requests then move without the pause.
sovowin Getting Your Winnings Back

Getting Your Winnings Back

Payouts go to a wallet in your verified name, and we do not send anywhere else. Requesting one takes three fields: your wallet, the amount, and the number you want it sent to. If you have not completed verification yet, the payout screen pauses and asks for your documents first — that check is what protects the withdrawal from being diverted. We

never promise a fixed clock, because wallet-side processing varies by network load. What we do commit to is this: you can watch the request status change from pending to paid inside the wallet screen, and support can trace a stuck request by its reference.

  • Open the payout screen — In your account wallet, choose the withdrawal option and pick bKash, Nagad, Rocket, Upay or Bank Transfer as the destination.
  • Confirm the receiving number — Type the wallet number or bank details tied to your own name, and check the last digits twice before submitting.
  • Clear verification once — If prompted, upload your ID and any wallet ownership proof so we can match you to the payout destination.
  • Track it in the wallet — Your request shows as pending, then paid. Keep the reference in case support needs to follow it up.

What You Ask Us About Payments

Money questions come up most often, so here are the answers we give on support every week — deposits from bKash, payout requests to Nagad, and how verification fits in. If your case is not covered, message our Bangladesh support team from inside your account and quote the transaction reference.

Open your account wallet, choose bKash, and send to the number shown. Approve it in your bKash app with your PIN and wait for the confirmation SMS before closing the screen.

Yes. Payouts go to bKash, Nagad, Rocket, Upay or bank transfer, as long as the destination is registered in your verified name and matches the ID you sent us.

Verification confirms the wallet number belongs to you, which stops anyone else from redirecting your balance. One check covers future requests, so later payouts move without the pause.

Each rail has its own smallest amount, and the funding screen shows it before you confirm. Your wallet provider may also apply its own charges, which sits outside our control.

Keep the confirmation SMS and send the reference to Bangladesh support from inside your account. We match it against incoming transfers and update your balance once it clears.

Payout status stays visible in your wallet screen. If it sits on pending longer than expected, message support with the reference and we will trace it with the wallet provider.
Reference

Sovowin Banking

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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